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System Disruption – July 13, 2017

04:25 PM EDT

No additional updates or ETA available at this time. Our teams continue to work on resolving the issue. Users may continue to experience the symptoms below.

  • Error Message: “Webmail: “[SERVERBUG] Internal error occurred. Refer to server log for more information.”
  • Latency in accessing mail or mail folders
  • Delivery delays (approximately 1.3 hours)
  • Intermittent access to POP/IMAP

These symptoms will resolve themselves once the issue has been resolved. Next update will be provided by 7:00 PM EDT.

01:58 PM EDT

Our teams continue to actively work on reducing load and returning the system to normal operation. In the meantime, users affected by this may notice the following:

  • Error Message: “Webmail: “[SERVERBUG] Internal error occurred. Refer to server log for more information.”
  • Latency in accessing mail or mail folders
  • Delivery delays (approximately 37 minutes)
  • Intermittent access to POP/IMAP

These specific symptoms will resolve themselves once the issue has been resolved. Another update will be posted by 4:00 PM EDT.

11:51 AM EDT

Our teams are actively working to reduce load and return to normal operation. In the meantime, users affected by this may also experience the following:

  • Error Message: “Webmail: “[SERVERBUG] Internal error occurred. Refer to server log for more information.”
  • Latency in accessing mail or mail folders
  • Delivery delays (approximately 22 minutes)

These specific symptoms will resolve themselves once the issue has been resolved. Another update will be posted at 2:00 PM EDT.

10:42 AM EDT

Due to an emergency maintenance that was performed at 9:00 PM EDT 7/12/2017, a portion of users may notice a disruption of service with their Hosted Email mailbox.

Some of the symptoms that are being reported would include:

  • Latency when navigating the Webmail interface
  • Slowness upon logging in to the Webmail interface
  • Delayed email delivery
  • POP Error ‘Your incoming (POP3) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded:
    • ERR [SYS/TEMP] Internal error occurred. Refer to server log for more information.
    • Users unable to delete folders in Webmail “The selected folder does not exist….”
    • Messages previously marked as read are now unread
    • “Lost Folders” appear in webmail
    • Delayed email delivery

10:18 AM EDT

We are aware of an issue that is affecting our Hosted Email environment. More details will be posted as they become available.

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